For compensation claims, which take place outside the Republic of Cyprus, we wish to inform you that an official translation of the medical certificates and receipts in English or Greek is required, as well as certified proof of expenses and supporting documents from the Cypriot Consular Authority (if and when requested by the Company).
In case of a scheduled surgery abroad, please contact us to let you know if we are able to undertake direct payment according to the terms and conditions of your contract.
If you need medical assistance while traveling, call the Assist America Coordination and Management Center. You can also install the mobile app using the link http://onelink.to/uz9ynr and connect using the reference number 35-AL-TII-07231
Contact details and 24-hour Emergency Travel Assistance Hotline:
For inpatients or day-care patients we can provide Direct Settlement
In the event that we are notified by any Nursing Home of your care as an inpatient, a written response will be given immediately to the Nursing Home for coverage, taking into account the terms and coverages under your policy.
