Call Centre Operator

Call centre operator | Nicosia

Trust International Insurance Company (Cyprus) Ltd, as part of its business expansion, is seeking to hire a Call Center Operator for its Head Office in Nicosia.

Trust Insurance Cyprus is one of the leading general insurance companies in Cyprus. It is a modern and dynamic organization that responds effectively to changing market conditions by emphasizing the development of innovative products and services.

Certified as a Platinum Employer by the international organization Investors In People for three consecutive years (2017, 2020, and 2023) and honored as the Platinum Employer of the Year, Trust ranks among the best employers worldwide. The only company to receive such an accolade in Cyprus.

Continued maintenance of the distinction criteria translates into career opportunities for those seeking rapid advancement and willing to invest in their future.

Responsibilities

Receiving, managing, and efficiently routing incoming calls
Manage daily communication with clients and partners in a professional manner
Providing prompt and high-quality service, with the goal of ensuring a positive customer experience
Operational and customer service support
Managing and monitoring email correspondence
Typing and preparing letters, reports, and other documents
Collaborating with relevant departments to ensure the smooth processing of requests

Qualifications

Degree in Office Administration / Secretarial Studies or a related field
Very good knowledge of Greek and English
Excellent computer skills (MS Office: Word, Excel, PowerPoint)
Excellent communication and interpersonal skills
Customer-focused approach and professional demeanor
Organizational skills, responsibility, and integrity
Ability to manage multiple tasks in a dynamic environment
Previous experience in a similar call center position is required
Experience in the insurance industry will be considered an additional qualification

Relevant experience in a similar call center management position is required.

Benefits & Perks

Salary range €1,200 – €1,400 gross per month.
Attractive Remuneration Package ( Depending on Qualifications and Experience )
13th Salary
Bonus claim opportunities
Provident fund
Medical Care Insurance
Ability to participate in the Company's joint Life Insurance Plan
Coverage of education and additional vocational training costs
Personal Career Development Plan

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More ways to apply:

Please send your CV to the email careers@trustcyprusinsurance.com or by fax at 22 050290

Please state the position for which you are applying. Applications will be shortlisted and the successful candidates will be invited for a personal interview. All applications will be treated with the strictest of confidence.

Trust Insurance Cyprus accepts applications throughout the year. In the event that there is no job currently available, your application will be kept on file for future access if the need arises.

Call Centre Operator