Key Limitations of the Roadside Assistance Service

Roadside Assistance is provided subject to specific terms and conditions. In certain cases, service may be limited or unavailable.

It is important to know that:

• The service is provided wherever there is safe access to the vehicle from the service vehicle.
• Rescueline is not obligated to provide services off the road, such as in ditches, ravines, cliffs, dirt roads, rough roads, or other hard-to-reach areas.
• In cases involving mud, sand, snow, water, ravines, or other difficult conditions, a special vehicle or additional technical assistance may be required, at the customer’s expense.
• In the event of adverse weather or emergency conditions, such as floods, snow, ice, landslides, or other exceptional circumstances, service may be delayed or temporarily suspended until it is safe to provide the service.
• The cost of parts, materials, or additional labor that may be required for on-site repairs is not included in the service and is the customer’s responsibility.
• Rescueline is under no obligation to transport passengers. If possible and space is available, up to one person may be transported to the vehicle’s unloading point.
• Transportation or towing applies to vehicles with a gross weight of up to 3.5 metric tons.
• The service is provided exclusively through Rescueline. The customer may not use a third-party provider and then request reimbursement of expenses without Rescueline’s prior consent.