"We didn’t land with Trust by chance"
Having worked with other insurance companies, I can proclaim that Trust is the best choice to respond to our needs. Consistent on all levels, with professionalism, fairly and transparently, it stands out mostly because of the excellent service it provides every time, regardless who handles a case (policy or claim). They show indeed that they value their customers, honor their contracts and respect the person they interact with.
"Immediate, Efficient, Humane"
After an unfortunate event at the Latsi Harbor in the Pafos region, our boat suffered extensive damage due to fire. As derived from our contract, we appealed to Trust who responded, immediately and efficiently to our claim. The service was exemplary as all staff that we had to contact, regardless their level, were available, polite and flexible. They proved that Trust is a company one can indeed trust.
" I Felt Safe"
I run a fairly large dry-cleaning service business in Paphos, serving hotels and other businesses. Saturday evening, just before midnight a fire broke out in the outbuilding causing almost total damage. From the first moment my insurance agent, as well as the Provincial Manager of the Company were on the spot. The next morning, on a Sunday morning, and while I remained on the premises feeling that i lost the earth beneath my feet, the CEO of Trust appeared on the premises in person! He showed beyond professional, human interest, and assured me that the dry-cleaner would be reopening very soon. Overnight I went from devastated to feeling empowered and said "I'm starting again"! The whole Company mobilized for me! And indeed, in less than a month, I was back at work! I felt it, I lived it, and I can attest to the fact that I was in good hands. A company that is serious, solid and human. From the first to the last moment. I still get emotional talking about it.
"Reliable, Transparent, Efficient"
As the largest leasing company on the island, we pride ourselves in seeking out the best possible partners. Trust Insurance, with which we are multi-level communication 24/7 due to the nature of our business, has proven to be the best possible choice. A reliable partner, highly transparent and responsive. Flexible, very efficient and prompt with a flair for quick problem resolving oriented communication A tough but fair partner with whom we feel safe. We especially appreciate the responsiveness and efficiency demonstrated during the pandemic crisis.
"Knowledgeable, Smooth, Transparent"
We have worked with Trust for a few years now and have always received an efficient, prompt and reliable service. We recently went through a process of renewing local liability policies and through the selection exercise and based on our previous experience as customers made the decision to stay with Trust and actually expand our working relationship with them. The exchange with Trust, both direct and through brokers, has always been a positive experience, with knowledgeable staff creating a process which is smooth, transparent and very easy. It is a pleasure to work with Trust.
